The EI Division is responsible for processing unemployment benefits. EI officers (EIO) investigate benefit claims and process payments. EIOs will also assist employers by providing consultations if there are significant lay-offs planned. The division also monitors retrenchment trends in the country.
The ES Division provides employment services (ES) to job seekers. The services include skills profiling (including psychometric tests), personal grooming lessons, career counselling, job search and job matching support, and job placement. ES practices individual case management where every Insured Person is assigned to an Employment Services Officer responsible for offering advice and support. In addition, ES organises job carnivals & mini job fairs regularly throughout Malaysia.
ES also assists employers to fill up vacancies with suitable job seekers through ES-facilitated job interviews.
The RTW Division primarily focuses on the ill and the disabled in addition to persons who have sustained workplace injuries or suffer from occupational diseases. IPs who are eligible to join the RTW Program will receive physical and mental rehabilitation by medical professionals. Upon recovery, they will be assigned to a case manager who will assist them to return to the workforce through various programs such as occupational therapy, mobility assistance and vocational training.
The EIAS Division analyses labour market information from a variety of sources. The reports they produce are used to evaluate the efficiency of EIS services and to recommend changes to government policy regarding employment enhancement and the reduction of long-term unemployment.